Returns Policy

Changed your mind?

We hope you are happy with your purchase. However, if you receive your order in good condition but you consider any item to be unsuitable, we are happy to offer you a refund or exchange of goods, provided that you do so within 7 days of taking receipt of the delivery. The product must be returned unused and in its original sellable condition and packaging. All returns must be reported to MOODS prior to sending it back so that a returns number can be issued. This returns number must accompany the returned goods together with a copy of your receipt. In these circumstances you will be responsible for meeting the full cost of the return carriage. Please ensure that all returns are packaged in an appropriate manner to avoid any chance of damage in transit. Any returned goods damaged in transit due to the lack of appropriate packaging will not be accepted for return. We ask you to observe these conditions as failure to comply with them may result in unnecessary delays in processing any refund or exchange.


Did your delivery arrive dammaged?

Where goods have been damaged in transit, we will arrange for collection and offer you the choice of a replacement or refund at no extra cost to you. In circumstances where the packaging is clearly damaged on arrival, it would be helpful to us in resolving any problem, if you could sign and record 'Box damaged' on the delivery docket when accepting your delivery. We ask that in all other case where the packaging appears to be fine, you sign for your goods as 'UNCHECKED'. Any goods, which have been damaged in transit, must be notified to MOODS within 48 hours of receipt. Please note that we can not consider any claims for damage in transit after this period.

Warranty

All products sold through MOODS have been manufactured to comply with statutory legal requirements and relevant safety standards of the EU and the Republic of Ireland. All our products are covered by a manufacturers warranty for defects in manufacturing and or materials. Where goods fail during the guarantee period, we ask that you report the fault to MOODS (you may be asked to send digital images to illustrate the fault where possible), where upon we will arrange for collection. On inspection, if the fault is confirmed to be due to a manufacturing defect, we will arrange repair (or replacement if the goods cannot be repaired). If however, the fault is found to be due to normal wear and tear, misuse or accidental damage, we will provide a quote for rectifying the problem and you will be responsible for meeting the full cost of carriage charges. All guarantees are effective from the date of delivery.

 

Please note

All returns must be reported to MOODS prior to sending it back so that a returns number can be issued.
We value your custom and we endeavour to resolve all queries as quickly as possible.